Xendpay is one of the low-cost global money transfer services connecting 205 countries and supporting 51 currencies on its platform. The provider is popular for its "Pay What You Want" model where you decide the fees you want to pay for the first £2,000 you transfer each year on your personal account. If you are a business, this limit goes up to £4,000.
According to the company’s annual accounts, the principal activities listed are the provision of foreign exchange and international money transfer services for both individual and corporate clients. Xendpay has excellent exchange rates in keeping with its philosophy of affordable transfers. However, the lack of an android mobile app has left a section of users feeling excluded and is a disadvantage when compared to other money transfer companies.
This review looks at some of Xendpay’s top features, the fees the provider charges, the exchange rates, the company’s top transfer corridors, and the type of transfers you can make on the Xendpay platform.
Xendpay, much like other cross-border money transfer services, makes money out of transfer fees and exchange rate markups. Let’s see what Xendpay charges.
The ‘Pay What You Want’ model is a game changer for Xendpay transfer fees. For up to 2000 GBP, you literally choose your own fees. You can pay as low as £1 for your transfer and thereafter, the fees go up depending on the currency pair and the destination. However, they generally range between 0.4-2% of the amount you transfer. For instance, when you send $1500 to Mexico, Xendpay will charge you $6 which is 0.4%.
Xendpay charges an exchange rate markup for the transfers it processes. The table below gives real case exchange rate markup scenarios for transfers of $200 from the United States to India, South Africa, Belgium and Australia.
|2100 USD to:||Live rate ( XE)||Xendpay rate||Difference||%Markup|
|Australian Dollar (AUD)||1.45||1.45||0.00||0.0671|
|South Africa (ZAR)||14.31||14.27||0.03||0.2231|
Therefore, the markups rarely go beyond the 1% rate which is excellent for people sending both large and small amounts of money for business and personal needs.
Apart from the exchange rate markups and transfer fees, Xendpay doesn’t have any other charges. However, the recipient may be charged landing fees, intermediary fees and other fees by the receiving bank depending on the arrangements in place. For credit card users, the card-issuing companies may charge cash advance fees.
The key growth markets which also double as the top corridors for Xendpay are:
Xendpay is increasingly expanding into new markets such as Vietnam, Czech Republic, Slovakia, Bangladesh, Indonesia, and Malaysia.
When using a money transfer service, there is a lot you need to consider. Inasmuch as Xendpay gives you the convenience, there are also trade-offs that you have to look at. Below is a list of the pros and cons of using this provider:
Xendpay has two ways you can transfer money to your recipient: bank transfer and mobile wallet.
For the bank transfer, you have to ensure that you have the following recipient information:
Depending on the country you are sending, only part of the bank information will be requested.
For mobile wallet deposits, the beneficiary gets the money directly onto his phone. They may decide to withdraw and make cash payments or use it on their mobile to pay for goods and services. Currently, mobile wallet deposits are available in Ghana, Kenya, Nepal, Nigeria, Philippines, and Indonesia.
Xendpay allows for sending and receiving of funds during local banking hours only. According to the provider’s statement on its website, it takes anywhere between 1 and 4 working days for the transaction to be completed. On some selected currencies, Xendpay delivers transfers the same day.
For your transfer to be processed and money sent to the recipient, Xendpay needs to receive your payment first. There are 2 main methods you can transfer money to Xendpay.
Xendpay serves both businesses and individual clients. This means they use cases range from commercial to personal.
It is for these day-to-day personal and SME related transactions that Xendpay was established to take care of.
Xendpay is incorporated as a private limited company by the registrar of companies for England and Wales as Xendpay Limited company number 8071223. The incorporation date was 16th May 2012. Today, the provider operates as a sister company and an agent of Rational Foreign Exchange Limited (RationalFX).
The company’s registered offices are on One Canada Square, London and the board of directors comprises Rajesh Agrawal, Paresh Davdra, and C. Humphrey. The books of accounts are audited by Nexia Smith & Williamson.
Xendpay is a Payment Services Directive (PSD) agent of RationalFX. It is authorized by the Financial Conduct Authority to operate as a payment institution and regulated by Her Majesty’s Revenue and Customs (HMRC) as a money transmitter.
As part of the regulations, Xendpay is required to separate client funds from business funds. All the client funds deposited with Xendpay are in a Barclays Bank PLC Safeguarding Account. Operations at the company are guided by the Data Protection Act of 2018 which ensures the privacy of personal information.
On the online security front, Xendpay uses bank-grade security and technology infrastructure. The servers are secured using SSL website protocol and data is transmitted securely from the users’ browsers to the Xendpay website. Card payments are secured by systems such as Verified by VISA, Mastercard SecureCode, and Comodo systems. Together with RationalFX, Xendpay has so far transferred over $5 billion.
In addition, the company is featured in prominent publications and news articles by companies such as Bloomberg, Financial Times, China Daily, Forbes India, and Love Money.
Xendpay has 7,395 reviews on Trustpilot out of which 5,000+ are rated 5 stars. The clients who gave ‘Excellent’ and ‘Great’ reviews had this to say:
The 7% who rated the company as either ‘Poor’ or ‘Bad’ cited the following:
For you to send money through Xendpay, there are a number of steps that you have to follow.
Step 1 – Setting up your account. You can set up either a business or individual account with Xendpay. There is a simplified signing up process where instead of using your email, you can use your Google or Facebook account.
Step 2 – Account Verification. Xendpay’s verification process requires that you upload proof of identity and proof of address documents. For the proof of identity, you are required to provide any of the following:
For the proof of address, any of the following documents are acceptable:
It takes up to 3 days for your account to be verified.
Step 3 – Making a transfer. On the Xendpay dashboard, enter the country from which you are sending in the money, the destination country, and the amount you are sending. Thereafter, input the recipient details including the account information and confirm the details you have entered.
Step 4 – Payment method. On Xendpay, you can select one of three ways you would like to pay for your transfer. There is bank transfer, debit card, and credit card. Once you pay for your transfer, you will be notified by way of email that your transfer is in the process.
You can always track your transfer at any time and even send the recipient the transfer details.
Xendpay has a mobile app currently available only on the App Store. The app is simple and convenient for users on the iOS platform. Among other things, the app enables you to:
You can cancel your transfer by logging onto your Xendpay account and visiting the Transactions section. It is important to note that transactions already booked do not appear on the Transactions section hence cannot be cancelled. In case of any difficulties, contact the customer support team for assistance.
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