How does XE compare to Wise?
XE and Wise are some of the biggest brands in the industry with operations extending beyond their countries of incorporation to lots of regions and territories. Choosing between the two can be a little difficult without having the facts right. Check out our analysis below to learn more about how XE vs Wise compares in exchange rates, transfer fees, ease of use, pros and cons and what other users have to say about both companies.
Wise is an online money transfer service with a clientele base of more than 6 million individual and corporate customers who collectively transfer over £4 billion per month. The transfer fees the company charges are extremely competitive and most of all Wise doesn’t charge a margin on its exchange rates. One of the largest drawbacks with Wise is that it serves a limited number of countries, 59 by the time of this writing.
XE is one of the world’s most trusted currency authorities with a host of online foreign exchange tools and services including international money transfer services. Since it began its international money transfer service, XE Trade, in 2002, the company has transferred over US$250 billion to 127+ countries around the world.
The strong disbursing network coverage of XE comprising 170 countries and the fact that it doesn’t charge any fee on transfers, makes it an attractive money transfer service. One disadvantage of using XE money transfer service is that its web interface and app experiences are not as friendly as some of its competitors.
Which brand has lower fees?
XE doesn’t charge any fees on its transfers. Irrespective of the transfer route and amount, the fees are always zero.
Wise charges percentage fees depending on the type and size of transfer you are doing. There are three main transfer options:
- Fast Transfer: This is the most expensive transfer and payment is made by credit or debit card.
- Easy Transfer: This is the second most expensive transfer and payment is sent through an online bank platform.
- Low-Cost Transfer: This is the cheapest type of transfer. Payment is sent as a direct debit from your account.
The names of these transfers and the associated fees may vary slightly depending on the transfer route. For instance, when sending US$1000 from the United States to India, the fee breakdown is based on the payment method (Bank debit, Wire transfer, Debit card and Credit card). Credit card attracts the highest fee at 36.61 USD and bank debit (ACH) has the lowest fee at 3.49 USD. To find out the fastest way to send money, follow our guide.
XE is most certainly the winner at zero transfer fees
Which brand offers better exchange rates?
XE exchange rates are not visible to people who don’t have an account with the transfer service. With that being said, the exchange rate margins are fair compared to money transfer operators like Western Union and mainstream banks. For instance, when transferring money from USD to EUR, the exchange rate margin can be as low as 1.53%. As the size of the transfer increases, the margin reduces.
Wise charges zero margin fee on the exchange rate it offers for any currency pair.
Between Wise vs XE, Wise carries the day, thanks to the mid-market rate at which it prices its transfers.
To find out the cheapest way to send money, follow our guide.
Which brand covers more locations?
On its website, XE states that it facilitates transfers from Europe to 130+ countries worldwide.
Wise has a disbursing network coverage comprising 59 countries. It also has an allowance for users to vote currencies they would want to be featured.
XE is the undisputed leader in this category covering more countries than Wise.
Which is faster?
When transferring money through an online money transfer service the time it takes for your transfer to get to the recipient depends on the payment method. The sooner it gets to the provider the faster it is delivered to the recipient. The transfer corridor also matters.
XE takes anywhere from 2-4 days to complete transfers. However, most transfers are delivered within the same timeframe as Wise.
Wise takes minutes to 3 days to deliver transfers. For instance, when making a transfer from EUR to West African CFA franc (XOF), it takes 3 days for the recipient to get the money. Transfers from GBP to Danish krone (DKK) take a few hours to get there.
This is too close to call and the fairest decision is to settle for a tie.
Which brand offers more transfer & payment options?
How you pay for your transfers and the different options available for the recipients to access the money sent are crucial considerations.
XE only allows for bank transfers as a payment method and bank deposit as a payout option. For cash transfers and pickups, the company refers its clients to Ria Money Transfer, its sister company.
Wise provides for payment by credit or debit cards, online bank transfers and direct bank debits (ACH). On the payout front, the options available are mobile money and direct-to-bank account transfers.
Wise has more options for both transfer payment and payout channels hence the winner when comparing XE vs Wise.
What users have to say about each brand?
Looking at Trustpilot and social media there are lots of sentiments both positive and negative, raised about XE vs Wise.
The company has 34,181 reviews on Trustpilot 96% of which are rated as ‘Excellent’ and ‘Good’. Happy customers pointed out the following advantages of XE.
- Fast transfers
- Simple to use
- Professional and friendly service
- Competitive rates
The ‘Poor’ and ‘Bad’ reviewers had this to say
- The app is not user-friendly
- Some transfers took longer than expected
- Poor exchange rate
The company has 78,265 reviews 94% of which are rated ‘Excellent’ and ‘Good’. On the positive end, this is what customers had to say:
- Transfers are faster
- Simple to use
- More affordable compared to banks
- Prompt response
- Reliable
Those who weren’t happy with the service cited the following experiences.
- Closing and deactivation of clients’ accounts without sufficient explanations to users
- The app does not permit sending from some currencies such as the Philippine peso
- Occasional delays on some transfer routes
Comparing XE vs Wise, Wise wins by the number of reviews and the quality of those reviews. Lots of happy customers.
What brand offers better ease of use, accessibility & security
The company website supports German, Spanish, French, Portuguese, Italian, Swedish, English, Japanese, Chinese, and Arabic. The company has three categories of support ranging from general information support, money transfer support and currency data support. The customer support channels available are phone and email.
The XE mobile app is available as a free download both on Android and iOS platforms. Through the app, you make a transfer, track and ongoing transfer, add recipients, check interest rates and view historical transfer details. The provider also has two-factor authentication (2FA) security layer as part of the Strong Customer Authentication (SCA) industry regulation.
On the company website, you can get support for up to 12 languages which are English, Spanish, German, Portuguese, Romanian, Japanese, Polish, Russian, Italian, Hungarian, French and Turkish. In the case of customer queries, you can get support through live chat, phone, and email.
The Wise mobile app comes in handy to make the transfer experience even more fulfilling. Through the mobile application, customers can send money, track their transfers, check historical transactions, check exchange rates among other functionalities. The platform security in industry-grade complete with 2-factor authentication (2FA) security layer.
When compared Wise vs XE, Wise has the advantage of more languages and customer support channel through live chat.
Additional features
Apart from the regular money transfer services XE has the following features worth looking at:
- Foreign exchange risk management solutions
- Currency Data API -XE has four packages for currency data plans where businesses can request exchange rates for global applications configured for their ERP and CRM systems.
- Mass Payments -This is an automated global payment solution capable of delivering payments in over 220 currencies to 139+ countries.
- Payments API – This solution enables your clients to make payments directly from your website
- Currency converter -This widget gives you live rates for lots of global currencies
Wise additional features include
- Borderless Account- This multi-currency account allows you to transfer money and get paid in lots of different currencies just like a local
- Mastercard branded debit card- This card provides for free withdrawals of up to £200 every month. You can also spend in any currency and the card will automatically convert the card currency.
Both Wise and XE have excellent additional features. However, XE takes the lead.
Case studies
To get a feel of what it is like to send money in comparison of XE vs Wise, below are some scenarios of hypothetical transfers from USD to EUR
| XE | Wise | ||||||
|---|---|---|---|---|---|---|---|
| Amount | $200 | $1,000 | $5,000 | $200 | $1,000 | $5,000 | |
| Transfer fee | $0 | $0 | $0 | $4.42 | $9.02 | $40.83 | |
| Exchange rate | 0.8891 | 0.8904 | 0.8935 | 0.9029 | 0.90275 | 0.90155 | |
| Transfer speed | 1 day | 1 day | |||||
| Total received | $177.82 | $890.40 | $4,467.50 | $176.59 | $894.61 | $4,476.89 |
Bottom line – who is better?
- Business Payments – Both Wise and XE have a portfolio of services geared at businesses. In XE vs Wise comparison, XE has more business payment solutions than Wise
- Smaller Transactions -XE and Wise are both suited for smaller transfers.
- Disbursing Network Coverage – XE covers 170 countries making it a clear winner over Wise which has listed 59 supported countries on its official page.
- Domestic Payments – Wise supports domestic payments in EUR and USD. XE only handles international transfers
- Overseas Payments – Wise offers a midmarket rate for all international transfers. XE charges zero transfer fees but overall, it is slightly expensive.
- Smaller Transactions -XE and Wise are both suited for smaller transfers.
- Large Transactions -Wise is best for large transactions of up to USD 1 million, GBP 1 million and EUR 1.2 million in addition to other currencies. XE only allows transfers of up to 450,000 USD.
Even with the availability of XE in many countries, you can only open an account from a handful of countries. Wise has a general appeal and it saves you more money in international transfers.
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Artiom is a marketing graduate from the University of Portsmouth, Artiom’s primary experience is in SEO but he has a broad knowledge of all facets of digital marketing. He optimises the organic experience on MoneyTransfers.com with the content team, manages and creates unique marketing tactics, and generally supports the overall growth of the website.