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Table of Contents
Remitly is better for online transfers and business payments, while Western Union is better for paying cash in person and sending domestically.
For sending online from the US, Remitly wins in my opinion.
It combines flexible receiving methods, higher transfer limits and business payments.
Western Union’s biggest advantage is paying cash in person.
Our Remitly review and Western Union review cover the individual services, while this comparison focuses on choosing between them from the US.
7.7Expert Rating
6.5Expert Rating
Key differences
The key difference between Remitly and Western Union is how you can pay, alongside the extra services available beyond international transfers.
Western Union accepts cash at US agents and offers domestic payments, while Remitly has a better app, higher international transfer limits, and a dedicated business account.
Quick overview
Who should you pick?
Remitly is better for…
Western Union is better for…
International transfers above $50,000
Sending cash from an agent
Supplier and contractor payments
Domestic transfers and bill payments
Specialist help after larger transfers
Combining app setup with in-person payment
Here's a quick outline of both.
Exchange rates and fees
Both charge transfer fees and make money through currency exchange, with Remitly adding first-transfer promotions and Western Union cash funding attracting applicable federal tax.
Transfer speed
Both can deliver money in minutes on eligible transfers, while bank delivery and identity checks can extend the time.
Transfer limits
Remitly supports up to $300,000 per transfer, while verified Western Union customers can send up to approximately $50,000, subject to transfer conditions.
Products and features
Western Union combines international transfers with agent sending, domestic payments and bill pay, while Remitly offers a USD Wallet and eligible Global Card access.
Wallets and cards
Both offer wallet and card products, including Western Union's separate Vigo Money app, with eligibility and fees depending on the product.
Business accounts
Remitly Business supports company payments, while Western Union's ordinary US consumer transfer accounts are restricted to personal use.
Customer service
Both offer round-the-clock support, with Western Union adding agent assistance and Remitly adding Concierge after qualifying transfers of at least $5,000.
Cost
Exchange rates and fees
Both charge transfer fees and add an exchange-rate margin, but paying cash through Western Union can add a further 1% federal tax.
For an online transfer, the amount and destination affect the price, along with your payment method and how your recipient receives the money.
These live comparisons show the fees, exchange rates and recipient amounts for popular destinations when sending $500 or $2,000.
Last updated at 10/26/2026
USD MXN
Mid Market Rate$1 = $18.7159$1 = $18.6684
Transfer Amount$500$2,000
1
Remitly
1
Remitly
They get (after fees)
Transfer fees
FX Rate
Markup
Cheapest payment method
Delivery time
$9,495.00
$0.00
18.9900
-1.45%
Debit card
Within a week
$37,400.00
$0.00
18.7000
-0.17%
-
Next day
USD INR
Mid Market Rate$1 = ₹95.1057$1 = ₹95.1449
Transfer Amount$500$2,000
1
Remitly
1
Remitly
They get (after fees)
Transfer fees
FX Rate
Markup
Cheapest payment method
Delivery time
₹47,780.00
$0.00
95.5600
-0.48%
Debit card
Within minutes
₹191,100.00
$0.00
95.5500
-0.42%
Debit card
Within minutes
USD PHP
Mid Market Rate$1 = ₱63.8945$1 = ₱63.8965
Transfer Amount$500$2,000
1
Remitly
1
Remitly
They get (after fees)
Transfer fees
FX Rate
Markup
Cheapest payment method
Delivery time
₱32,785.00
$0.00
65.5700
-2.59%
Debit card
Within a week
₱128,820.00
$0.00
64.4100
-0.80%
-
Within a week
USD PKR
Mid Market Rate$1 = Rs 276.1232$1 = Rs 276.1232
Transfer Amount$500$2,000
1
Remitly
1
Remitly
They get (after fees)
Transfer fees
FX Rate
Markup
Cheapest payment method
Delivery time
Rs 138,895.00
$0.00
277.7900
-0.60%
Debit card
Within minutes
Rs 554,760.00
$0.00
277.3800
-0.45%
-
Within minutes
USD BDT
Mid Market Rate$1 = ৳123.4057$1 = ৳123.4057
Transfer Amount$500$2,000
1
Remitly
1
Remitly
They get (after fees)
Transfer fees
FX Rate
Markup
Cheapest payment method
Delivery time
৳61,670.00
$0.00
123.3400
0.05%
Debit card
Within minutes
৳246,500.00
$0.00
123.2500
0.13%
-
Within minutes
USD GTQ
Mid Market Rate$1 = Q 7.6275$1 = Q 7.6275
Transfer Amount$500$2,000
1
Remitly
1
Remitly
They get (after fees)
Transfer fees
FX Rate
Markup
Cheapest payment method
Delivery time
Q 3,888.25
$0.00
7.7765
-1.93%
Debit card
Within a week
Q 15,207.80
$0.00
7.6039
0.31%
-
Within a week
USD DOP
Mid Market Rate$1 = $61.2038$1 = $61.2038
Transfer Amount$500$2,000
1
Remitly
1
Remitly
They get (after fees)
Transfer fees
FX Rate
Markup
Cheapest payment method
Delivery time
$30,565.00
$0.00
61.1300
0.12%
Debit card
Within a week
$121,000.00
$0.00
60.5000
1.16%
Debit card
Within a week
USD COP
Mid Market Rate$1 = $3,160.53$1 = $3,160.53
Transfer Amount$500$2,000
1
Remitly
1
Remitly
They get (after fees)
Transfer fees
FX Rate
Markup
Cheapest payment method
Delivery time
$1,637,415.00
$0.00
3274.8300
-3.55%
Debit card
Within a week
$6,393,620.00
$0.00
3196.8100
-1.14%
-
Within a week
USD GBP
Mid Market Rate$1 = £0.7477$1 = £0.7479
Transfer Amount$500$2,000
1
Remitly
1
Remitly
They get (after fees)
Transfer fees
FX Rate
Markup
Cheapest payment method
Delivery time
£375.85
$0.00
0.7517
-0.54%
Debit card
Within minutes
£1,502.60
$0.00
0.7513
-0.46%
-
Within minutes
USD EUR
Mid Market Rate$1 = €0.8916$1 = €0.8927
Transfer Amount$500$2,000
1
Remitly
1
Remitly
They get (after fees)
Transfer fees
FX Rate
Markup
Cheapest payment method
Delivery time
€445.85
$0.00
0.8917
-0.02%
Debit card
Within minutes
€1,784.60
$0.00
0.8923
0.04%
-
Within minutes
Live Remitly exchange rates and fees
Remitly offers promotional rates and fees on first transfers, which can make a substantial difference to the amount your recipient gets.
Here are Remitly's promotional prices for the same destinations at three different amounts.
Western Union also makes money from currency exchange, so a low transfer fee does not tell you the full cost.
Its online, app and agent prices can differ, making the payment channel part of the price decision.
Here is what Western Union offers for the same destinations and amounts, alongside the transfer time for each result.
USD
Currency pair
Transfer amount
They get (after fees)
Transfer fees
FX Rate
Markup
Delivery time
No results, please ensure you have currencies selected
Cash funding and extra charges
A taxable $500 cash-funded international transfer adds $5 in federal tax (1%), while a $2,000 transfer adds $20 before the normal transfer costs.
The tax applies to cash and certain physical payment instruments, with qualifying bank-account withdrawals and US-issued debit or credit card payments exempt.
Cash pickup abroad does not trigger the tax when you pay using an exempt method, so the sender's funding choice determines this extra cost.
A credit card can also bring a cash-advance fee and interest from your card issuer, separately from either company's transfer fee.
I suggest comparing the final recipient amount first, then deciding whether Western Union's cash payment option is worth its additional cost.
Timing
Transfer speed
Both can deliver quickly, and Western Union's fast options include cash pickup and selected bank or mobile-wallet transfers.
Remitly transfer speed
Remitly Express uses card funding for faster delivery on some destinations, while bank-funded options can take longer to reach your recipient.
Here are Remitly's transfer times for the destinations and amounts used above.
Western Union can make eligible cash and mobile-wallet payments available in minutes, while bank transfers can take from minutes to five business days.
Here are Western Union's transfer times for the same destinations and amounts, so you can compare the delivery estimate directly.
USD
Currency pair
Delivery time
They get (after fees)
No results, please ensure you have currencies selected
For cash collection, your recipient also needs an open agent location and the identification required to collect the transfer.
Neither has a universal speed advantage, since a fast cash transfer and a slower bank deposit solve different recipient needs.
For an urgent payment, I suggest choosing the delivery estimate your recipient can use, including the pickup location's opening hours.
Limits
Transfer limits
Remitly gives you more room for a large international payment, with up to $300,000 per transfer against Western Union's approximate $50,000 verified limit.
US personal sending limit
Remitly
Western Union
Higher verified limit
Up to $300,000 per transfer
Up to approximately $50,000
Before verification
Account-specific
Up to approximately $3,000
The available amount depends on your verification, payment method and destination, along with the receiving bank, wallet or cash pickup restrictions.
Western Union's higher limit requires identity verification, and a large transfer can also require evidence of your income or the payment's purpose.
Remitly's higher maximum is useful above $50,000, but it does not mean every customer or payout method can send $300,000 immediately.
Western Union offers more ways to send and pay domestically, while Remitly adds higher international limits and borrowing options for eligible Card customers.
Global reach
Western Union has over 500,000 transfer agents across 200+ countries, which helps when you need to send beyond the countries covered by Remitly.
Worldwide coverage
Remitly
Western Union
Sending countries
33
200+
Destination countries and territories
175+
200+
Agent locations
0
500,000
Both let you send from the US, with the receiving method depending on the destination rather than the headline country count.
Deposit and funding methods
Western Union is better when you need to pay cash, while both accept bank and card payments for online transfers.
Paying from the US
Remitly
Western Union
Bank account
Yes
Yes
Debit or credit card
Yes
Yes
Apple Pay and Google Pay
Eligible transfers
Eligible app transfers
Cash at an agent
No
Yes
Start in app, pay in person
No cash funding
Participating agents
Western Union lets you prepare the transfer in its app and then pay at a participating agent, reducing the information you enter in person.
Remitly's online funding works well when you already have a bank account or card and do not need an agent to accept cash.
Delivery methods
Both offer cash pickup, bank deposits and mobile wallets, with home delivery available in selected destinations, including Vietnam through Western Union.
Your recipient needs
Remitly
Western Union
Bank deposit
Yes
Yes
Cash pickup
Yes
Yes
Mobile wallet
GCash, Maya and others
GCash, Maya and others
Home delivery
Selected destinations
Selected destinations
For someone receiving money in the Philippines, both offer GCash and Maya alongside bank deposits and cash pickup.
Western Union's cash funding is a separate benefit from cash collection, since Remitly can also send cash to a recipient abroad.
Both have wallet and card products, with Remitly offering a dollar Wallet and Western Union adding the separate Vigo Money app.
Remitly's older US Wallet holds dollars, with no Remitly fee for adding or withdrawing money, although transfer fees and currency conversion still apply.
Its Global Card uses a separate Stripe-powered wallet and Visa conversion for foreign purchases, without an added foreign transaction fee.
The basic Card has no monthly fee or minimum balance, with access available to eligible invited customers and a waitlist for others.
Vigo Money lets you add funds, receive a virtual Visa immediately and order a physical Pathward prepaid card after eligible US signup.
You need a US address and an SSN or ITIN, and Vigo supports adding money by card or redirecting an incoming Western Union transfer.
Western Union also has a separate reloadable prepaid Visa with direct deposit, which should be compared using its own fee schedule.
Card charge
Remitly basic Global Card
Western Union standalone prepaid Visa
Monthly fee
None
None
Foreign transaction fee
None
2%
ATM withdrawals
Eligible US ATM fees refunded
$2 plus possible operator fee
Western Union's standalone prepaid card can charge up to $3.95 for reloading, plus $5.95 monthly after 180 inactive days with funds remaining.
Vigo's separate card has its own terms, while Remitly's basic Card is the stronger fit for overseas spending without an added foreign transaction fee, provided you have access to it.
Domestic payments and rewards
Western Union offers more domestic payment options compared to Remitly.
Transfers between Vigo wallets within the US have no Western Union transfer fee and typically arrive the same day, although delays and other fees are possible.
Western Union also supports payments to US billers, money orders and mobile top-ups, giving it more uses beyond sending money abroad.
Its free Rewards program gives 100 points for qualifying completed transfers, with points redeemable toward transfer-fee discounts and other available offers.
Remitly's optional Card plan costs $9.99 per month and includes Pay Later through Coastal Community Bank for eligible customers.
Pay Later has 0% APR, but usual transfer fees remain, with an $8 late fee if your payment is more than three days late.
Depending on approval and state availability, you can qualify for $50 when joining, or $50–$250 if you already use Remitly.
Full, on-time Pay Later AutoPay repayments earn a 1% transfer discount, capped at $5 per month, which cannot cover the monthly plan fee alone.
Older One and Flex offers have different terms, so their benefits should not be added to the current Card plan.
I would not buy the Card subscription just for its rewards, while Western Union's free loyalty program is easier to justify for occasional sending.
Business
Business accounts
Remitly is the better choice for company payments, with a dedicated US business service for suppliers and contractors.
Business payments
Remitly Business
Western Union consumer account
Business use
Eligible US businesses
Personal use only
Multiple recipients
Bulk payments
Personal transfer service
Recipient supplies payment details
Send by Link
Standard recipient details
Setup or monthly account fee
None
Personal transfer pricing
Remitly Business lets you pay several recipients and use Send by Link so a contractor can provide their own payment details.
Eligible US sole proprietorships, LLCs and corporations can apply, with verification of the company and its owners required.
Western Union sold its former Business Solutions operation, now Convera, so those business currency tools are separate from its current consumer transfer account.
Personal promotional prices above do not establish Remitly Business costs, which include the applicable transfer fee and exchange-rate cost.
Support
Customer service
Western Union adds in-person agent assistance, while Remitly includes specialist Concierge help after qualifying US transfers of at least $5,000.
Support option
Remitly
Western Union
Round-the-clock customer support
Yes
Yes
Phone and online help
Yes
Yes
In-person assistance
No sender agent network
During agent opening hours
Larger-transfer specialists
Concierge after qualifying transfer
Customer support and agent assistance
Remitly Concierge access lasts 90 days after your latest qualifying transfer, giving you specialists to contact about larger payments.
That access does not mean a dedicated account manager handles every transfer, but it is a useful addition when sending substantial amounts.
Western Union is better when you want help arranging an agent transfer in person, although each location has its own opening hours.
Remitly offers support in 18 languages, with language availability varying between phone, chat and other contact channels.
Usability
Ease of use
Western Union connects app setup with agent payments, while Remitly's recipient links can reduce the details you need to collect.
Both have web, iOS and Android sending, with saved recipients and tracking for following a transfer after you pay.
Western Union's app includes an agent finder, card scanning and repeat transfers, which help when you switch between digital and in-person sending.
Remitly's Send with Text lets selected US customers share a link so recipients can choose an available bank, wallet or cash collection option.
That is useful when you know who needs the money but want them to choose how to receive it.
I like Western Union's app-to-agent option for cash payments, while Remitly's recipient-chosen delivery makes sense for sending to family with changing needs.
Trust
Safety and regulations
Both operate under US money-transfer rules, while protection for a wallet or prepaid balance depends on that specific product.
Remitly and Western Union follow applicable US licensing requirements, with identity checks and transfer tracking helping protect the payment process.
Western Union also supports app biometrics, but these safeguards do not guarantee recovery if you authorize a transfer to a scammer.
For ordinary transfers, contact the company immediately if something is wrong, since cancellation becomes harder after the recipient collects or receives the money.
Remitly's older USD Wallet holds money at Lead Bank, but your balance remains an unsecured claim against Remitly under its agreement.
Bank insurance does not cover Remitly's failure, theft or fraud, and its newer Card wallet has separate Stripe terms.
Registered funds on Western Union's standalone prepaid card can qualify for FDIC protection, subject to the bank's insurance conditions and aggregation limits.
That protection belongs to eligible prepaid funds and should not be applied to every Western Union transfer or its separate Vigo wallet.
I would choose by the transfer you need, then read the specific wallet or card terms before leaving a substantial balance there.
Feedback
Reviews and feedback
Remitly has higher ratings across Trustpilot, the US App Store and Google Play, giving it the stronger customer-feedback scores here.
Platform
Remitly
Western Union
Trustpilot
4.6/5 (122k+ reviews)
4.3/5 (171k+ reviews)
App Store
4.9/5 (2.8m+ ratings)
4.8/5 (1.3m+ ratings)
Google Play
4.8/5 (1.68m+ reviews)
4.6/5 (350k+ reviews)
These scores favor Remitly, but they do not change Western Union's advantage when you need an agent to accept cash.
Heres what our users have to say about both companies.
Remitly reviews
Would you recommend Remitly?
Anonymous
The Exchange rates are Terrible. Lost £150.00 by sending £5000
That is a huge amount. When other companies have much better rates. costing about £25-£35 for the same amount of funds transferred
No, I don't recommendSeptember 20th, 2025
Anonymous
Was told the money would be there same day, transferred money for an emergency 3 days later and they keep saying something different each time we call. It’s not a small amount of money and the money is no longer in our bank account.
No, I don't recommendAugust 29th, 2025
Andrew Lippert
Too convoluted - Not worth the time
No, I don't recommendAugust 5th, 2025
Anonymous
MY BANK REFUSE TO DO BUSINESS WITH THIS COMPANY
I'm not sureJune 30th, 2025
Anonymous
I am not currently a customer, having an experience of delivery to the wrong account and slow resolution with MoneyGram .
I'm not sureJune 16th, 2025
Jymmy François
Okkkkkkkkkkk
Yes, I recommendMay 19th, 2025
Ray
After 14hours of waiting & 6 phone calls by me, recipient never received currency, was told overseas bank problem. Used another currency operator, money arrived in seconds. Poor Show, now waiting for full refund!
No, I don't recommendMay 16th, 2025
Anonymous
Can't send to Russia
No, I don't recommendFebruary 14th, 2025
Anonymous
Remitly was convenient, non-intrusive and very efficient. From opening the page to completing the first send took barely 30 minutes - even for a computer illiterate person like me.
Yes, I recommendFebruary 5th, 2025
Anonymous
Good service
Yes, I recommendFebruary 2nd, 2025
HAMID
TOP RAPIDE
Yes, I recommendJanuary 17th, 2025
Anonymous
Not possible to send money to a bank account
No, I don't recommendJanuary 17th, 2025
Kenneth Thomas
The funds I needed arrived in minutes and saved me. It was an easy and straight forward process. Thanks Remitly
Yes, I recommendDecember 14th, 2024
ANDRE TIBERGHIEN
Impossible de s'inscrire
No, I don't recommendNovember 16th, 2024
Anonymous
Good option
Yes, I recommendNovember 8th, 2024
Anonymous
good and easy
Yes, I recommendOctober 28th, 2024
Anonymous
First time user. So far is fast and easy.
Yes, I recommendSeptember 28th, 2024
Anonymous
Currently unavailable to send money from USA to Russia
No, I don't recommendSeptember 27th, 2024
Showing 3 out of 18 reviewsShowing 18 out of 18 reviews
Western Union reviews
Would you recommend Western Union?
Anonymous
good value
Yes, I recommendSeptember 2nd, 2025
Carlos
Cuando vas a hacer la transferencia te suben la tarifa
No, I don't recommendSeptember 1st, 2025
Usman Sarwar Faiz
Western Union offers fast and reliable money transfers worldwide, making it easy to send and receive funds securely. Their wide network and user-friendly platform ensure convenience and peace of mind.
Yes, I recommendJuly 28th, 2025
Martin Premprakash Anantharaman
After a few transfers to a friend in Nigeria they decided I was violating their corporate policy and blocked further transfers - and didn't even inform me till a few days later, letting any attempt to transfer in the meantime fail with an unspecific error. To be activated again I was asked to fill a questionnaire with UNBELIEVABLY INTRUSIVE questions about my friend so I told them to go [redacted by admin].
No, I don't recommendJuly 25th, 2025
Anonymous
It was a different amount the recipient would have received
I'm not sureMay 2nd, 2025
Anonymous
Es la primera vez que voy a transferir por este medio
I'm not sureApril 30th, 2025
Alissa
Very bad customer service, employee are rude and imprecise.
No, I don't recommendApril 10th, 2025
Eimear Burke
It will not let me register or send money
No, I don't recommendMarch 5th, 2025
abdelhamid marhab
transfert séreiux et sécurisé.
Yes, I recommendDecember 30th, 2024
Anonymous
virement depuis carte
Yes, I recommendDecember 30th, 2024
Anonymous
too expensive and a nightmare to draw cash in Ghana via WU
No, I don't recommendNovember 10th, 2024
Anonymous
It's always been one of the most reliable methods for sending money. Fees and exchange used to be quite high but have recently become much more competitive!
Yes, I recommendOctober 30th, 2024
Showing 3 out of 12 reviewsShowing 12 out of 12 reviews
Alternatives
Alternatives
Other companies offer agent sending, foreign-currency accounts and specialist help with larger payments, depending on what these two services leave uncovered.
Revolut offers account and card features through US partner banks, rather than operating as a US bank itself.
Use the live comparison above to compare your recipient's amount, then choose the payment and delivery methods that suit both of you.
Our methodology & why trust us
We compare Remitly and Western Union for US customers using official product pages, pricing information, current agreements and support materials.
The live tables show the same amounts and destinations, while the assessment separates cash funding, online payment and the recipient's delivery method.
We distinguish consumer transfers from business accounts, and ordinary remittances from separate wallets or cards with their own protection and eligibility terms.
Customer ratings support the comparison, while our conclusions follow the services you can use rather than the scores alone.
With 6+ years of hands-on experience in international money transfer services, Artiom has tested and analyzed dozens of companies, services, and apps firsthand. He has worked on content and product at MoneyTransfers.com since 2019, with a focus on FX rates, transfer apps & companies, and comparison tools. His work has been featured in Forbes, Yahoo Finance, Decrypt, PoundSterling, and more.
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