Transfast Review

Transfast is a cross-border payment solutions provider and an international money transfer service. Its headquarters are in New York with additional offices in the Philippines, UAE, and India. Now owned by Mastercard, Transfast supports the Mastercard send service by providing multi-currency payment services for businesses and consumers around the world.

Currently, Transfast covers 125+ countries offering a total of 200,000 cash payout points. The company offers direct to bank, cash pickup and mobile wallet transfers in partnership with local banking institutions in the destination countries. In some markets such as Vietnam, Transfast offers home delivery services.

Despite the many countries and currencies that Transfast supports, one major drawback and certainly an area of improvement when compared to other money transfer companies is the fact that it only allows sending from US and Canada. Potential customers in other countries cannot sign up for Transfast. This review digs deeper into other features of Transfast such as fees, exchange rates, popular transfer corridors, users’ sentiments among others.

Date Founded:
Provider Type:
HQ Location:
Regulators:
Mobile Friendly:
No
Mobile App:
No
Languages Available:
Transfer Options:
Online
Withdrawal Options:
Bank, Debit Card
Payment Options:
Debit Card, Bank Transfer
Regular Payments:
No
Supported Currencies:
Support Options:

Transfast exchange rates and fees

Transfast charges both exchange rate markups and transfer fees. The fees and margins vary depending on the currencies involved, the amounts and the destinations. Below is an overview of how they play out.

Transfer Fees

Transfast has two money transfer packages, Value+ and Fastrack, that differ in exchange rates, transfer fees and time of delivery. The Value+ package charges transfer fees starting from $0.00 while the Fastrack package fees begin from $4.99.

  • For instance, when sending $1000 to India, you’ll pay $0 fees on the Value+ package. There is no option of Fastrack when sending to India.
  • When sending the same amount to Kenya, the transfer widget shows Value+ package at $0.00 transfer fee and $14.99 transfer fee on the Fastrack option.

Due to the variations in transfer fees, it is always important to carefully check the transfer widget for every transfer you make.

Exchange Rates

The exchange rate markups vary depending on the package (Value+ or Fastrack) and the destination. For instance, when sending $500 to Ethiopia, the Value+ package charges a margin of 0.28% and on the Fastrack package the margin is 0.59%. This means that the Value+ package gives you much better rates.

When sending to the Philippines Transfast offer 3 packages (Value+, Fastrack by card and Fastrack by bank). The exchange rate margins for the three are 3.58%, 3.74% and 3.84% making the Philippines route one of the costliest for Transfast users.

All the same, a margin of anything between 0.5 and 3.5% is competitive in the online money transfer market and way more attractive than the 5%+ that banks charge.

Other fees

Other than the exchange rate markup and the transfer fees, there isn’t any charge billed by the provider. However, if you use a credit card to pay for your transfer, you may be charged cash advance fees by the card issuer.

Top destinations for using Transfast

Transfast has a strong disbursing network coverage totaling 125+ countries. That being said, some corridors have low volumes and other high remittance frequencies. Below is a list of the top market served by Transfast.

After being acquired by Mastercard in 2019, Transfast has aggressively been looking for new markets and opportunities for strategic expansion. In Africa, Transfast has agreements with lots of banks that serve as its agents in the different countries it operates 

Pros and cons of Transfast

Transfast is one of the fastest growing international online money transfer providers. It has brought a lot of conveniences and made transfers easy and fast. However, much like any other service provider, there are always two sides to a coin, the pros and the cons. Let us see how Transfast fairs on both ends.

Pros

Low Transfer Fees – In some of the routes, fees begin as low as $0 to $4.99. Compared to other providers who charge $10+ and banks that charge up to $40 per transaction, Transfast is a clear winner.

Locked-in Exchange Rates – The exchange rate markup Transfast charges are comparatively low. In addition, the provider guarantees you that the rate used in processing your transfer will remain until the transfer is complete.

An extensive payout network of 200,000+ locations around the world.

A wide range of transfer payout options.  

Responsive customer support available on phone, email, and chat.

Cons

Low transaction limits – When sending to countries like India, the maximum amount is $2,000.

Users can only sign up for accounts and send money from the United States and Canada. Other countries are only recipients.  

The Value+ and Fastrack packages are not available when sending to some countries and in others, only one package may be available raising questions as to its universality.

Types of transfers by Transfast

Depending on the destination of your transfer, there are different payout options you can opt for as listed below:

  • Direct bank transfers
  • Cash pickup
  • Mobile wallet deposits
  • Home cash delivery
  • Deposit into card

In 2018, Transfast partnered with BRAC Bank and bKash to facilitate mobile wallet deposits for its Bangladeshi customers. In 2015, the company teamed up with major Kenyan banks and connected to Mpesa, a leading mobile money service in the country.

Time it takes to receive money with Transfast

According to the provider’s website, transfers are completed within 1 to 7 business days. The factors that determine the time a transfer takes include:

  • The product you choose – Value+ package takes 3 to 5 business days while the Fastrack package delivers transfers within 24 hours.
  • Account verification – Unless the verification is complete and all documents provided including the proof of address and funds, the transfer may delay and where there is no communication within 48 hours, it is cancelled.
  • Banking hours limitations

Because of the stringent laws governing financial institutions in Canada and the US, transfers to some markets may be put on hold for manual review. However, once you have processed a transfer successfully, chances of delays in successive transfers are minimal.

What payment methods are offered by Transfast?

You can pay for your transfer in one of the following ways.

Checking Account – This can be a US or Canadian account. Transfast will validate the account by charging 2 small deposits before you can proceed with your transfer. Ensure you don’t use a savings account as this may cause your transfer to be cancelled.

Debit/Credit Card – Transfast accepts Visa, Mastercard, and Maestro. The only thing you have to ensure is that the name on the card matches the name on your Transfast account. The currencies you can pay through are USD or CAD. Credit cards often attracts higher processing fees compared to debit cards.

Reasons to use Transfast

You can use Transfast for both personal and business transactions. Some of the frequent use cases include:

  • Payment of wages and salaries  
  • Payment for supplies, goods and services
  • Freelancer and contractor payments
  • Repatriation of income
  • Payment for travel and holidays
  • Tuition payment
  • Mortgage and loan repayments
  • Family support

Can I trust Transfast?

Transfast was founded in 1988 as Trans-Fast. The focus then was to facilitate money transfers from the United States to Latin America. The company changed its name to Transfast Remittance LLC in 2007 after receiving a private equity funding from Greenhill Capital Partners LLC. Fast forward, Transfast was acquired by Mastercard in 2019.

Currently, the company has a total of 800 employees and serves 125+ markets across the globe. Inasmuch as Transfast is known for its money transfer service, it has two other products, Transpay and agent business through which it facilitates cross border business-to-business and business-to-person payments.  

Transfast holds licenses in 70+ jurisdictions enabling it to establish direct banking relationships. Some of the markets the provider is licensed include:

Canada – Money service business license number LLC0000280 authorized to operate in 6 provinces.

EU/UK – Operates under authority of the Financial Conduct Authority (FCA) in line with the Payment Service Regulations 2017.

India – Licensed as Money Transfer Service Scheme (MTSS) under license number CG-FFMC/088/2005

United States – Licensed in 36 states as a money transmitter and seller of checks.

Other markets where Transfast is licensed and authorized to operate include Pakistan, and Kenya.

The company owns and operates every platform required to transfer funds to recipients. This ensures direct visibility, control, and cost effectiveness in service delivery.

 The company has invested in information security solutions to ensure both logical and physical security of customer funds and information. For instance, they have 256-bit encryption of data, OFAC compliance, a Norton-secured website, Verified Visa, and Mastercard SecureCode solutions. In addition, the platform is monitored 24/7 with a built-in transaction monitoring system.

In 2016, Transfast won Kalahari award for the best remittance service at the Remittance and Mobile Money Expo held in Nigeria.

User feedback about Transfast

Transfast has been reviewed 2709 times on Trustpilot out of which 1400+ reviews are rated 5 stars. Those who left positive reviews pointed out the following:

  • Safety and trustworthiness
  • Reliability in delivering transfers according to their promises
  • Competitive exchange rates
  • Friendly customer service

The customers who weren’t happy with Transfast centered their complaints on the following issues.

  • Account blocking following delays in submitting verification documents
  • Transfers put on hold
  • Delayed transfers

How to send and receive money with Transfast?

If you want to send money on Transfast, you first have to sign up and follow the prompts to the end. Below are the simple steps you will have to take.

Step 1 – Sign up for an account. The sign-up process is simple and only requires that you give your full names, email address, and phone number.

Step 2 – Account verification. Once the account has been opened, you will have to verify it by providing proof of identity, address, and funds.

Step 3 – Funds transfer. On the transfer widget, indicate the country you are transferring to and the amount. The dashboard will show you the rate of conversion.

Step 4 – Recipient and payout details. Depending on the country you are sending to, the payout details will range from bank to cash pickup to home delivery to mobile wallet. The recipient information you input should include the name, address, mobile number and the recipient’s ID.

Step 5-Payment. At this stage you choose the transfer payment method. There is the option for adding a funding account which includes debit and credit cards.

Does Transfast have a mobile app?

Yes, Transfast has a free mobile app available on both android and iOS platforms. The app allows you to do so much on the go including:

  • Signing up for an account
  • Initiating transfers
  • Adding recipient information
  • Using the Scan ID feature to input details fast
  • Tracking transfers
  • Using the ‘Quick Send’ feature to send money to repeat beneficiaries
  • Checking rates and fees

On Google Play the app has a 3.7/5.0 rating with 1,267 reviews.

Can I cancel my Transfast transfer?

If for whatever reason you want to cancel your transfer, it is as simple as going to the dashboard and hitting the ‘Cancel this transaction’ tab. If the transfer is not completed or still undelivered, you will get your funds back within 5-7 days following a successful cancellation.

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